App / Mobile
This page sets out the legal terms that govern your use of samura69, including how we handle your account data, what rules apply to transactions made through DANA, ShopeePay, or Bank Transfer, and where this policy applies under local law. Availability depends on local law and is valid only in eligible regions.
Our legal terms exist to make the relationship between samura69 and you clear and direct. We do not use vague language when it comes to how your account is managed, how transaction records are stored, or what happens when you raise a question about your activity. When you fund your account using DANA, ShopeePay, or Bank Transfer, each transaction creates a record that sits in your account history. That record is governed by the data handling terms described on this page, not by the payment provider's own terms alone. Both sets of terms apply in parallel. Access to samura69 and its features is subject to local law. We do not make any claim that access is permitted in every region of Indonesia — you should review what local law in your area allows before proceeding. Where access is permitted, these legal terms apply in full. Where it is restricted, we are not in a position to override that restriction. If you have questions about any clause here, the correct step is to reach our support channel directly. We will respond to specific, account-related legal questions within the scope of what this policy covers.
Transaction records from DANA deposits fall under our data retention terms. You can view these in your account history at any time after login.
ShopeePay transfers are logged against your account session. The record is yours to review; contact support if any entry does not match your activity.
Bank Transfer confirmations are matched to your account manually where required. The matching process and your rights during that process are covered in this policy.
Not every aspect of your experience at samura69 falls under one single policy. This section draws the boundaries clearly so you know which rules govern which part of your interaction with us. Account access, transactions, site content and third-party services each sit in a distinct category, and we treat them accordingly.
Login credentials, session activity and access controls fall inside this policy. We manage these on our side; your responsibility is to keep your login details secure and to notify us immediately if you suspect unauthorised use.
Deposits and withdrawals processed through DANA, ShopeePay or Bank Transfer are covered by our transaction terms. Records are tied to your account and accessible from your history tab after you log in.
Game titles, lobby displays and promotional text on samura69 are our own content. You may not copy, reproduce or redistribute any of it. Content availability may vary by region in line with local law.
Payment providers like DANA and ShopeePay operate under their own separate terms. Where their process intersects with your samura69 account, our policy applies to the account record only — not to the provider's internal handling.
This policy gives you several practical paths to manage your information and raise concerns. You are not a passive subject of our terms — you have concrete actions available, and we are required to respond to them. The first step for most questions is your account dashboard. After login, your transaction history shows every record we hold against your account, including DANA and ShopeePay entries. If a record looks incorrect, do not assume it will resolve itself — use the correction path described below. For anything that requires us to update data on our side, contact support directly with the specific account detail you want corrected. We will not modify records without your request, and we will not modify them without verifying your identity first.
Log in and open the account history section. Every transaction tied to your account — including payment method, amount and date — is listed there. You do not need to contact support to view this.
If your account name, contact detail or linked wallet reference is wrong, submit a correction request through the support channel. We verify identity before making any change to account data.
If any clause in this policy is unclear, send your specific question to our support team. General questions about how the platform works are handled separately from account-specific legal queries.
For access issues, locked accounts or disputes about a transaction record, open a support ticket. Include your registered account reference and the specific issue so we can route it to the right team.
If a section of this policy raises a question you cannot resolve from your account dashboard, reach us directly through one of the channels below. Policy and account queries are handled separately from general lobby questions — let us know which type of issue you have so we can route it correctly.
Open the chat widget from any page on samura69. For legal or account queries, state your account reference at the start so the agent can pull your record without delay.
Send account-specific or policy-specific questions by email. Include the subject line 'Policy Query' and your registered account detail. We will respond within the timeframe shown in your ticket confirmation.
Many legal-adjacent questions — transaction history, linked payment methods, session records — are answered directly in your account after login. Check there first before opening a new ticket.
We keep data handling straightforward: we collect what is needed to run your account, record your transactions and verify your identity when required. We do not sell your account data to third parties. Retention periods follow the requirements of the policy framework we operate under, and where local law in Indonesia sets a specific requirement, that requirement takes precedence. You can request a summary of what we hold against your account by contacting support.
We use cookies to keep your session active and to remember your login state. You can manage cookie preferences through your browser settings. Disabling cookies may affect how your account functions during a session.
Your account credentials are stored in encrypted form. We do not display your full password at any point. If you suspect your account has been accessed without your knowledge, contact support immediately and change your credentials.
Transaction records and account activity logs are retained for the period required by the applicable policy framework. After that period, records are removed from active storage. The current retention period is shown in the full policy document accessible from your account.
To request a correction, deletion or access summary for data we hold, contact our support team with your account reference. We process these requests in the order they are received and confirm completion by the same channel you used to submit.
The questions below cover the legal and policy topics we hear most often. If your question is not here, reach us through the support channel and we will respond to the specific detail you need.
Yes. Any transaction processed through your samura69 account — including DANA deposits, ShopeePay transfers and Bank Transfer entries — is covered by these terms. The payment provider's own terms apply to their side of the transaction; our policy governs the account record on our side.
Your transaction history is available in your account dashboard after login. Every entry includes the payment method, date and amount. If you believe a record is missing or incorrect, contact support with the specific detail and we will investigate.
Submit a correction request through the live chat or email support channel. We will ask you to verify your identity before making any change to account data. We do not update records without a verified request from the account holder.
Access depends on local law and is available only where local law in your region permits. We do not claim that access is permitted everywhere. Review your local regulations before using the platform, and check the eligibility notice shown during account registration.
We collect account credentials, transaction records and session activity needed to run your account and process payments. Retention periods follow the applicable policy framework. The specific period is shown in the full policy document accessible from your account dashboard after login.
Contact support by live chat or email with your account reference and a description of the specific issue. Policy disputes are handled separately from general support queries — mark your message as a policy concern so it is routed to the correct team.