App / Mobile
These terms set out what you agree to when you open and use your samura69 account — covering how we handle your access, your transaction records, and your responsibilities as an account holder. Access to our services depends on local law and is available only where permitted in eligible regions.
By creating or using your samura69 account, you confirm you have read and accepted these terms in full. They apply from the moment your account is active and remain in effect for every session, every transaction and every request you submit through the platform. We may update these terms when required — the current version is always shown on this page, and continued use of your account after an update means you accept the revised terms. These terms cover account registration, wallet activity including deposits made through DANA, ShopeePay and Bank Transfer, the game content accessible from your account, and how we handle records of your activity. They do not override any obligation imposed by local law in Indonesia or in the eligible region where you access the service. Where a term conflicts with a legal requirement applicable to you, the legal requirement takes precedence. If you have questions about a specific clause, reach us through the support channels listed on this page before proceeding. We will not apply a term retroactively to a completed transaction without giving you prior notice.
DANA deposits are processed according to the transaction limits and verification steps shown in your account at the time of the deposit. Records appear in your transaction history immediately after confirmation.
ShopeePay wallet activity follows the same account-level terms. The amount, status and timestamp of each transaction are stored in your account history and available for your review at any time.
Bank Transfer requests are subject to the reference number and confirmation steps your account screen displays. Terms around timing and verification are shown inside the deposit flow, not assumed.
These terms apply specifically to samura69 services accessed through samura69. They do not extend to third-party services, external wallet providers or any platform we do not directly operate. Understanding the boundary between what falls inside and outside this policy helps you know exactly who to contact when a question comes up.
These terms govern how your account is created, maintained and closed. Login credentials, account verification steps and session behaviour are all covered. Access is subject to eligibility under local law in your region.
All deposits and withdrawals processed through your samura69 account — whether via DANA, ShopeePay or Bank Transfer — fall within scope. The record of each transaction is retained and accessible from your account dashboard after login.
Game content, lobby pages, promotional display and account communications published on samura69 are covered by these terms. We are responsible for that content; we do not control how third-party networks deliver it to your device.
External wallet apps, your mobile network, banking intermediaries and game studios operate under their own terms. Where their service connects to yours — such as when a DANA transfer clears — their terms govern that leg of the transaction.
These terms give you clear, practical ways to manage your account and the records attached to it. You can review the full history of every deposit and withdrawal from your account dashboard after login — no request needed, the records are already there. If a detail in your account profile is incorrect, you can update it directly through the account settings page; for changes that require identity verification, follow the steps shown on screen. Raising a question about a specific transaction or a clause in these terms is straightforward: use the live chat or email channel listed in the support section below and reference the transaction ID shown in your history. We aim to acknowledge policy and account questions promptly, though we do not specify a fixed response window because it depends on query volume at the time. You may also request that we review a decision we have made regarding your account — submit that request through email with your account details and a clear description of what you are asking us to reconsider.
Every deposit made through DANA, ShopeePay or Bank Transfer appears in your account history with a timestamp and status. Open the transaction history tab in your dashboard to see the full record without contacting support.
Account name, contact details and wallet information can be updated in account settings. Fields that require re-verification display the steps inline — follow those before saving the change.
If a clause is unclear or you want to understand how it applies to your account, contact us by live chat or email. Reference the relevant section heading so we can direct your question to the right team quickly.
If you believe a decision about your account was applied incorrectly, submit a written request by email. Include your account identifier and the transaction or action in question, and we will examine it against the terms in force at that time.
When a question about these terms or your account cannot be resolved through the dashboard, our support team is the next step. Use the channel that fits your question — live chat works well for fast account checks, email suits detailed policy queries where you need a written record of the response.
Open the chat icon from any page on samura69 to reach our support team directly. Useful for account access questions, transaction status checks and quick clarifications on how a term applies to your account.
Send a detailed query — including your account ID and the specific term or transaction you are asking about — to our support address shown on the contact page. Email is the right path for policy review requests and account correction cases.
Many questions answer themselves here. Transaction history, current account status, wallet records and the live version of these terms are all accessible from your dashboard after login — no contact needed for most standard queries.
samura69 handles account data, transaction records and policy changes according to the commitments set out below. These are not aspirational statements — they describe the actual practices in place for your account right now.
Records of every deposit and withdrawal — including DANA, ShopeePay and Bank Transfer activity — are retained in your account for as long as your account is active and for the period required by applicable law after closure. You can view them at any time from the dashboard.
Your login credentials are stored in encrypted form. We do not display your full password at any point; if you need to reset it, the process is initiated from the login page and confirmed through your registered contact method.
We use session cookies to keep your account active during a visit and preference cookies to remember display settings. You can manage cookie preferences through your browser settings. Disabling session cookies will affect your ability to stay logged in.
When these terms are updated, the revised version replaces the previous one on this page. We notify you of material changes through your registered contact before they take effect. Continuing to use your account after that date means you accept the update.
The questions below cover what account holders most often ask about how these terms work, what rights you have and how to act on them.
These terms apply from the moment you complete account registration on samura69. By proceeding past the registration confirmation screen, you confirm you have read and accepted them. If you registered before a recent update, the updated terms apply from the date shown on this page.
Where a term in this document conflicts with a legal requirement applicable to you under Indonesian law or the law of your eligible region, that legal requirement takes precedence. We do not apply a clause that would put you in breach of local law. If you are unsure, contact support before acting.
The version shown on this page at samura69/terms-conditions/ is always the current one. We do not maintain archived versions publicly, but if you need confirmation of what terms applied on a specific date — for example, relating to a past transaction — contact us by email with the date in question.
Yes. All deposits and withdrawals processed through your samura69 account — including DANA, ShopeePay and Bank Transfer — fall within scope. The transaction record, limits and verification steps shown in your account at the time of each transaction are part of the terms that apply to that specific action.
Yes. Submit a written request by email, including your account identifier and a clear description of the decision you want reviewed. We will examine it against the terms that were in force when the decision was made and respond through the same email channel.
If a material update to these terms does not work for you, stop using your account before the new version takes effect. Continued use after the effective date is treated as acceptance. To discuss a specific concern before that point, reach out through live chat or email while the previous terms are still current.