App / Mobile
This page covers every money operation your samura69 account supports — from funding your balance to withdrawing back to your local wallet. We accept DANA, ShopeePay, and Bank Transfer, and each method sits inside the Cashier section of your account dashboard after you log in. Before you act, here is what to read first.
Adding funds starts at the Cashier section — the tab is visible on the navigation bar once you are logged in. We offer three local payment rails for Indonesia: DANA, ShopeePay, and Bank Transfer. Each one connects directly to your personal wallet or bank account, so the transfer follows a path you already use every day.
After logging in, tap the Cashier tab in the account navigation bar. You will see the available deposit methods listed with their current status. Choose the method that matches your wallet or bank account.
Pick your preferred local method. DANA and ShopeePay route you through your e-wallet app. Bank Transfer provides the destination account details and a reference code you enter when completing the transfer from your bank.
Type the amount you want to deposit. Minimum and maximum limits are shown on the deposit screen — follow the figures displayed there. Confirm inside your wallet app or bank transfer form to send the funds.
Once the payment clears, your account balance reflects the deposited amount. You will also see a transaction entry in your account history with a reference number — save it for any follow-up with our support team.
Your withdrawal request starts from the same Cashier section you use for deposits. The process is straightforward: choose where you want the funds to land — DANA, ShopeePay, or a Bank Transfer — enter the amount, and submit. Before a withdrawal can be processed, your account must have passed identity verification. That step links your samura69 account to the wallet or bank account you registered. We do this to confirm that funds return to the same owner who deposited them.
Navigate to the Cashier tab and select the withdrawal option. The screen lists the methods available to your verified account — DANA, ShopeePay, or Bank Transfer — along with the wallet or bank details you registered.
Type the amount. The screen displays the minimum and maximum figures for your chosen method. Stay within those limits; requests outside the range will be declined and need to be resubmitted with a corrected amount.
If your account has not yet been verified, you will be redirected to the verification step. Upload the required documents shown on that screen. Once approved, your withdrawal request can proceed without repeating the document step.
After submitting, a reference number appears in your account history alongside the status label. Keep that reference handy. If you need to follow up, share it with our support team so they can locate the specific request.
Account verification is the step that links your samura69 account to the real person behind it. We ask for it before your first withdrawal because it protects your balance — if someone else ever tried to move your funds, the verification layer blocks them. The process lives in your account dashboard under the Verification section. You will see a checklist of what we need: a government-issued ID and confirmation that the wallet or bank account you use for transactions belongs to you.
Log in and go to your account dashboard. Find the Verification tab and open it. The screen shows the current status of your account and the documents still needed to complete the check.
Submit a clear image of your national ID card or passport. The document must show your full name and date of birth. Blurry or cropped images are rejected — retake the photo in good light before uploading.
We verify that the DANA, ShopeePay, or bank account used for transactions is registered under your name. A screenshot or account detail from your wallet app is usually enough — the verification screen tells you exactly what to attach.
After submission, your dashboard shows a pending review status. Our team updates it once the check is complete. You receive a notification when the status changes to verified and withdrawal becomes available.
We built our payment layer around the wallets and bank channels Indonesia players already use. DANA sits at the front because it is the most widely held e-wallet across the country. ShopeePay works naturally if your ShopeePay balance is already active from daily shopping. Bank Transfer covers players who prefer to move funds directly from a mobile banking app without linking a separate wallet.
Transfer from your DANA balance directly to your samura69 account. Open the Cashier tab, select DANA, enter the amount, and confirm inside the DANA app.
Use your ShopeePay wallet to fund your account. The process follows the same path as DANA — Cashier tab, select ShopeePay, enter the amount, then confirm in the ShopeePay interface.
Send funds from your mobile banking app to the destination account and reference number shown on the Cashier screen. Suitable if you prefer banking directly without a third-party wallet step.
Every transaction you make through samura69 — deposit or withdrawal — creates two records: one in your wallet or bank app and one in your samura69 account history. Keeping these aligned is the fastest way to resolve any discrepancy without waiting on support. Your account history shows a reference number, a timestamp, the method used, and the current status for each transaction. Your wallet app shows the same transfer on the sending side.
Every samura69 transaction carries a unique reference number, visible in your account history immediately after the action is submitted. Copy or screenshot this number. It is the single identifier our support team uses to locate any specific transaction record.
Your history shows one of three status labels — pending, completed, or declined. Pending means the system has received the transaction and is processing the match. Completed means funds have moved. Declined means the request did not go through and needs to be resubmitted.
Open your account dashboard and navigate to the History or Transactions section. Each entry lists the date, time, method, amount, and status. This is your authoritative record — check it before contacting support about any transaction.
Keep a screenshot of your wallet transfer confirmation alongside your samura69 reference number for any transaction you want to track. If a deposit shows completed in your DANA or ShopeePay app but pending in your account, both screenshots together give support what it needs.
Your account security at samura69 rests on four specific practices. We verify identity before any withdrawal moves. We confirm that the wallet or bank account receiving funds belongs to the account holder. We keep transaction records that match your account history to the payment record on your wallet side. And we maintain a support path you can reach when something does not look right.
Before entering your login details, confirm the address bar shows samura69. We do not operate from mirror domains or alternate URLs. If a link takes you to a different address, do not log in — contact our support team to report it.
We require a government-issued ID check before processing your first withdrawal. This step confirms the account belongs to the person who created it and blocks any attempt to move funds to an unverified third-party wallet.
Deposits and withdrawals must move through a wallet or bank account registered under your own name. DANA, ShopeePay, and Bank Transfer all go through this ownership check so funds stay within your verified payment trail.
If you spot a transaction you do not recognise, or if a withdrawal status stays at pending beyond what the screen indicates, reach our support team through the Contact or Live Chat section in your account. Share your reference number for faster resolution.
Below are the questions we hear most often about depositing, withdrawing, and verifying your account on samura69. Each answer reflects how the system currently works — for anything not covered here, our support team is reachable through the Live Chat section in your account dashboard.
We currently accept DANA, ShopeePay, and Bank Transfer for deposits. All three are available inside the Cashier tab after you log in. Select the method that matches your active wallet or bank account, then follow the fields shown on screen. Availability depends on your region and local law.
The minimum deposit amount for each method is displayed on the Cashier screen when you select that method. We do not publish a single universal figure because the limit can vary by payment rail. Check the Cashier tab directly for the current figures shown against your chosen method.
Go to the Cashier tab and select the withdrawal option. Choose DANA or ShopeePay, enter the amount you want to withdraw, and submit the request. Your account must be verified before the withdrawal processes. Track the status in your account history using the reference number generated at submission.
A pending status means our system has recorded the transaction and is matching it against the payment confirmation from your wallet or bank. Do not resubmit the same deposit while it is pending. If the status does not update, contact support with the reference number and a screenshot of your wallet confirmation.
You need a clear image of a government-issued ID — your national ID card or passport — and confirmation that the DANA, ShopeePay, or bank account you use is registered under your name. The Verification section in your account dashboard shows exactly which documents are still outstanding for your specific account.
Check your account history first. A pending label means the request is in queue; a declined label means it needs to be resubmitted. If the status has not changed and you believe it should have, contact our support team through Live Chat. Share your withdrawal reference number so the team can locate the request without asking you to repeat the details.