App / Mobile
This policy tells you exactly what data samura69 collects when you open an account, make a deposit via DANA or ShopeePay, or browse the lobby — and how we keep that data under your control. Access to this platform depends on local law and is available only where permitted in your region.
When you register an account on samura69, we collect the details you submit in the account form — name, contact information, and the payment method you connect, whether that is DANA, ShopeePay, or Bank Transfer. We use this to process your deposits, match your withdrawal requests to the correct wallet, and maintain an accurate transaction record on your account dashboard. Beyond registration, we collect session data: pages visited, device type, and actions taken inside the lobby. This helps us confirm that account activity matches your usual pattern and flag anything that looks out of place. We do not sell this data to third parties or share it with advertising networks. Cookies are used to keep your session active and remember your login state. You can clear cookies from your browser settings at any time; doing so will log you out of your current session. We retain your account records for as long as your account remains active and for a period after closure as required by the applicable rules in your jurisdiction. The current data retention period shown in your account settings reflects the active policy at the time you log in.
Not every service you touch through samura69 falls under the same policy terms. Understanding the boundary helps you know where to direct a question about your data.
Any action taken after you log in — checking your wallet balance, browsing the lobby, opening a game from Spadegaming or CQ9 — is covered by this policy. We hold the record of that session and you can request it.
Deposits and withdrawals processed through DANA, ShopeePay, or Bank Transfer fall within this policy. The transaction record visible on your account dashboard is the version we hold. Payment processors operate under their own separate terms.
Game content delivered by studios such as Bigtime Gaming or JDB runs on their platforms. We do not hold game-round data on our servers; that belongs to the provider. Our policy covers the account layer, not the game engine layer.
Links to external sites, payment apps, or wallet platforms are outside the scope of this policy. Once you leave the samura69 account environment and open a third-party app — including your DANA or ShopeePay app — their own privacy terms apply.
Your account data belongs to you, and this policy gives you practical ways to act on that. After logging in, your account dashboard shows the personal details we hold on file — name, contact, and the payment wallet linked to your account. If any detail is wrong, you can update it directly from the account settings page; changes to your linked DANA or ShopeePay number follow the verification steps shown in that same screen. For a full copy of the data we hold about your account — including transaction history and session logs — you can submit a data request through our support contact. We will respond within the timeframe stated in the current policy version shown on your account dashboard. If you believe we have stored something incorrectly, you have the right to ask us to correct or remove it. We handle each request against the rules applicable in your eligible region.
Log in and open the account dashboard to see the personal details, linked payment method, and transaction history we currently hold. The dashboard reflects the live state of your data, not a cached copy.
Update your name, contact details, or linked wallet number from the account settings page. The fields and verification steps are shown there. Changes to your DANA or ShopeePay link may require a short confirmation step.
If something looks wrong or you want to know more about a specific record, contact our support team using the channels listed below. Include your account reference so we can locate your record without delay.
Where local law and our retention obligations permit, you can ask us to delete data we no longer need. Submit the request through support; we will confirm what can be removed and what must be retained under applicable rules.
Questions about how samura69 handles your data, a request to access your account records, or a correction to your linked payment details — all of these go to the same support team. Use the channel that works for you; include your account reference in the first message so we can pull the right record without back-and-forth.
Open the chat icon from any page on samura69 while logged in. This is the fastest route for account and data questions; the agent can verify your identity against your session immediately.
Send a written data request or correction notice to our support email address shown on the contact page. Written requests give you a reference trail if you need to follow up on a data removal or correction.
The Help Centre in your account dashboard lists the steps for common data requests — reviewing transaction history, updating your DANA or ShopeePay link, and understanding what we retain after account closure.
Our approach to your account data follows four practical commitments that you can verify from inside your account at any time.
Account records — including your linked DANA or Bank Transfer details — are stored in access-controlled systems. We do not expose raw payment credentials outside the transaction process; the wallet reference stored is the one needed to match your withdrawal, nothing more.
We use session cookies to keep you logged in and preference cookies to remember your lobby state. No advertising or tracking cookies from third-party networks are placed on samura69 pages. Clear your browser cookies any time to end the active session.
We hold your account data while the account is active and for a defined period after closure, as required under the rules of your eligible region. The current retention period is displayed in your account dashboard after login; we update it there when the policy changes.
When this privacy policy changes in a material way, we note the updated version date at the top of this page. Continuing to use your account after a policy update means you have had the chance to review the new terms. Significant changes are also flagged in the account dashboard notification area.
These are the questions our support team receives most often about account data, wallet privacy, and how to act on your rights under this policy.
We store a reference to the wallet you link during the deposit flow — enough to match your withdrawal to the correct wallet. We do not store your full credentials or PIN. The stored reference is visible as a masked entry in your account payment settings.
Yes. Log in and open the account dashboard to see your personal details and transaction history. For a full data export including session logs, submit a request through live chat or email support. We will confirm what we can provide under the applicable rules for your region.
Go to account settings after logging in. The editable fields for your name and contact information are listed there. If you need to change your linked DANA or ShopeePay number, follow the verification steps shown on that same screen before saving.
After account closure, we retain the records required under the rules of your eligible region for the retention period stated in your account dashboard. Records beyond that period are removed according to the current policy. You can ask our support team for the specific period that applies to your account.
We pass only the session information needed to load a game — an anonymous session token, not your personal details or wallet reference. Studios such as Spadegaming and CQ9 supply game content only; they do not receive your account or payment data from us.
Send a deletion request to our support team through live chat or email, including your account reference. We will confirm which data can be removed immediately and which must be kept for the retention period required in your region. We respond within the timeframe noted in the current policy version on your dashboard.